FUNCTIONAL HARDWARE FOR ELEGANT HOMES :: Shop online or Contact Us
Free shipping on orders over $199

Request Returns

Important note for GMAIL users: If you are not receiving order/status updates via email, please check your SPAM folder. Lately a lot of Gmail users are complaining that they are not receiving email communications from us. Please save "sales@hdhinc.com" in your address book to avoid this situation. Thank you.


ALL RETURN REQUESTS MUST BE FILED ONLINE WITHIN 7 DAYS OF RECEIPT OF GOODS.

Returns Policy:

* IMPORTANT RETURN INSTRUCTIONS *

Before filling out the Online Return Request Form, please ensure you carefully follow the checklist shown below:

  • Authorized Returns only: All return requests must be submitted using the Online Return Request Form below. After we receive your request, we will send you an email within 2-5 business days with specific "Return Instructions" and "Return Address". Returns must be sent to the exact warehouse address provided in the follow up email.

  • Warranty and Shipping/Damage Claims: Do not fill this form for non-receipt, damages, or warranty related issues. Follow instructions at "Warranty and Claims" section.

  • Unauthorized Returns and Un-deliverable/Refused Shipments: Any orders that are returned without prior written authorization, or un-deliverable by carrier, or refused by customer upon delivery, will be charged a full 25% restocking fee + additional 10% processing fee provided it meets the following criteria:

  • Ship in "original" packaging. Our warehouses will not accept returns in any other packaging. There should not be any markings on the outside of the packaging except for the new shipping label.

  • Ship in "original" condition. Our warehouses will not accept returns in opened or used condition or pre-installed. If you have opened the boxes or tried to install it, most likely it is non-returnable.

  • Take "pictures" of the product before returning. Please email (sales@hdhinc.com) as many pictures from as many different angles to show that the product is being shipped in original condition. If for some reason, our warehouses are not able to refund due to damaged shipment, they will take pictures of the return product and email it to you - so you can compare with your original pictures. Pictures will also help you in filing a claim with your shipping carrier. Make sure there are no scratches on any hardware components before returning.

  • "Prepay" and "Insure" your return shipment. It is your responsibility to pay for shipping and purchase proper insurance for your return shipment for the full value of the merchandise. Our warehouses will not accept COD returns and will not be responsible for poor packaging resulting in damaged shipments and no refund will be provided.

  • 30 Day Return Policy: Returns must be received at the designated warehouse within 30 days of original shipment date.

  • 25% Restocking Fee: A "Restocking Fee" will be applied to all returned merchandise.

  • Exchanges: All exchanges are treated as two separate transactions: i.e. "Returns" and "Re-order". You must fill out the attached "Return Request" form and place a new order for the correct item.

  • Refund: Refund will be provided with 3-5 business days from the date of receipt of returned merchandise. No refunds for opened boxes, used/installed items, or damaged items or poorly packaged shipments.
    Your refund will be calculated as follows:
    REFUND AMOUNT =
    {ITEM COST (inclusive of all discounts and taxes (if any}
    LESS {25% RESTOCKING FEE}
    LESS {SHIPPING CHARGES if you received free shipping on the original order}.

  • Non-Refundable Products: Note that items marked as "Special Order", "Custom Finish", "Custom Size" are non-returnable and non-refundable.


ALL RETURN REQUESTS MUST BE FILED ONLINE WITHIN 7 DAYS OF RECEIPT OF GOODS.

Online Returns Request Form:

Please fill out the information below and click "Submit" button at the bottom. Please remember to type in your correct Online Order# (e.g. homedecorhardware-123456) or Sales Order# (e.g. SO-123456) or Invoice# (123456-IN), Name and Email Address exactly as it appears on your original order in order for us to process your return request accurately.

CUSTOMER INFORMATION:(fields marked with "*" are required)

Company (optional): 

*NAME:

Fax:

*EMAIL

*WEB ORDER# or SALES ORDER#:


*Zip Code/Postal Code: 

*Country: 

ORDER INFORMATION:

# Manufacturer Item # / Model # Description Finish Qty Reason for Returns
1
2
3
4
5
6
7
8
9
10

Additional Instructions:

REFUND AMOUNT =
{ITEM COST (inclusive of all discounts and taxes (if any}
LESS {25% RESTOCKING FEE}
LESS {SHIPPING CHARGES if you received free shipping on the original order}.

Cannot find your product? click: Help!. Our product experts will assist you.

We have access to over a million decorative, architectural, functional, builder's hardware products from leading brands such as:
Acorn, Adams Rite, Alarm Controls, Alarm Lock, Amerock, Anne at Home, Architectural Control Systems, Arrow, Baldwin, Belvedere, Belwith, Better Living Products, Bobrick, Bommer, Bouvet, Brass Accents, Brinks, Buck Snort, Carpe Diem, Coastal Bronze, Codelock, Colonial Bronze, Corbin Russwin, Deltana, Detex, Dispenser Amenities, Don-Jo, Dorma, Emenee, Emtek, Falcon, FSB, Ginger, Glynn Johnson, GMS, Grandeur, Hafele, Hager, Hamilton Sinkler, Hardware Resources, HAWA, HES, Hickory Hardware, IEI Linear, Ilco, Ives Commercial, Ives Residential, Jason Tubs, Kingston Brass, Kwikset, Laforge, Laurey, LCN Closers, Leatherneck, Master Lock, MaxGrade Commercial, MaxGrade Residential, McKinney Hinges, Medeco, Mircom, MNG, Moen, MS Sedco, Myson, National Guard, National Hardware, Norton, Nostalgic Warehouse, Notting Hill, Omnia, Paradise Bathworks, Pemko, Perfect Products, Precision Lock, Pro-Lok, RCI, Richelieu, Rixson, RK International, Rockwood, Rocky Mountain Hardware, Rohl, Rusticware, Salice, Santec Faucets, Sargent, Schaub, Schlage Commercial, Schlage Electronics, Schlage Residential, Securitron, Siro Designs, Smedbo, SOSS Invisible Hinges, Stanley Best, Stanley Commercial Hdwe, Stanley Security Solutions, Sugatsune, Tectus, Templaco, Top Knobs, Trimco, Ultraloq, Valli&Valli, Von Duprin, Von Morris, Waterwood, Weiser Lock, Weslock, Yale Commercial, Yale Residential, Zero.

Quick Metric Conversions: 25mm = 1 inch (approx), 2.5cm = 1 inch (approx), 96mm = 3.75 inches
Scroll to top