Request Returns

Returns Policy:

  • Authorized Returns only: All return requests must be completed online using the form below. We will send you an email within 2-3 business days with specific "Return Instructions" and "Return Address". Returns must be sent to the exact warehouse address provided in the follow up email.
  • 30 Day Return Policy: Returns must be received at the designated warehouse within 30 days of receipt of order.
  • Restocking Fee: 25% restocking fee on all RETURNS. No refund for shipping. See additional limitations below.
  • Return Shipment: You are responsible for return shipment cost and insurance. All COD returns will be refused.
  • Exchanges: All exchanges are treated as two separate transactions: i.e. "Returns" and "Re-order". You must fill out the attached "Return Request" form and place a new order for the correct item.
  • Refund: Refund will be provided with 3-5 business days from the date of receipt of returned merchandise. No refunds for opened boxes, used/installed items, or damaged items.
  • Non-Refundable Products: Note that items marked as "Special Order", "Custom Finish", "Custom Size" are non-returnable and non-refundable.
  • Unauthorized Returns and Undeliverable/Refused Shipments: Any orders that are returned without prior written authorization, or undeliverable by carrier, or refused by customer upon delivery, will be charged a full 25% restocking fee + additional 10% processing fee.
  • Warranty: See our "Warranty and Claims" section.


Online Returns Request Form:

Please fill out the information below and click "Submit" button at the bottom. Please remember to type in your correct Online Order# (e.g. homedecorhardware-123456) or Sales Order# (e.g. SO-123456) or Invoice# (123456-IN), Name and Email Address exactly as it appears on your original order in order for us to process your return request accurately.

CUSTOMER INFORMATION:(fields marked with "*" are required)

Company (optional): 

*NAME:

Fax:

*EMAIL

*WEB ORDER# or SALES ORDER#:


*Zip Code/Postal Code: 

*Country: 

ORDER INFORMATION:

# Manufacturer Item # / Model # Description Finish Qty Reason for Returns
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Additional Instructions:


Quick Metric Conversions: 25mm = 1 inch (approx), 2.5cm = 1 inch (approx), 96mm = 3.75 inches


Do you see a discrepancy in the picture displayed v/s item description above?
Note: Picture may not always match item description. We will ship you the correct item# as described above. If you still have any doubts about the item, please call us at 1-877-765-4052 (M-F 9-5 EST), or send us an email at: sales@hdhinc.com before ordering.
DEALER OF: Decorative Hardware, Architectural Hardware, Interior Design Hardware, Bathroom Fixtures & Accessories, Cabinet Hardware and Accessories, Door Hardware & Accessories, Bath Tubs and Whirlpools, Faucets, Sinks, Plumbing Fixtures.

WORLDWIDE SHIPMENTS: We ship to all worldwide destinations except where trade is prohibited by US Govt.

AVAILABLE METAL/FINISHES: Many products are available in Solid Brass, Wrought Iron, Forged Iron, Zinc Alloy or Stainless Steel material. Some products are available in many different finishes such as Polished Brass, Antique Brass, Polished Chrome, Satin Nickel, Oil Rubbed Bronze, Antique Pewter, Black, Antique Copper, and other custom finishes. See details on each individual product page for more information.

NOTE: All prices are displayed on our website are based on "EACH" unit, unless otherwise specifically mentioned on the product detail page(s).

Local showroom in West Chester, PA, USA: Serving Counties of Philadelphia, Chester, Delaware, Montgomery, & Lancaster, South Jersey and Wilmington, Delaware State.

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